Last updated: September 19th, 2025

Welcome to CoFriend! Your privacy is incredibly important to us. This policy explains what information CoFriend ("cofriend.ai", "we," "us," "our") collects, how we use it, and the choices you have about your information. Our goal is to be as transparent as possible.

By using our app (the "Service"), you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To make CoFriend work, we need to collect some information. We can break it down into three types:

a) Information You Give Us Directly

• Account Information: When you sign up, you provide us with your email address and create a username and password. You might also add other profile details, like a display name or bio.

• Your Content: We collect the content you create, which includes your chat messages with both human and AI friends, as well as the profiles, personality settings, and other settings you set for the AIs you create.

• Payment Information: If you sign up for a paid subscription, our payment processor (like Apple) will handle your payment details. We don't see or store your credit card number, but we do get a confirmation that you've paid.

• Communications with Us: If you contact our support team, we'll keep a record of that conversation to help you and improve our service.

b) Information We Collect Automatically

• Usage Data: We collect information about how you use the app, like which features you use most often, how you interact with your AI friends, and when you're active. This helps us understand what's working and what's not.

• AI generated Data: We collect your AI friend generated data, including their generated text and image message content, generated memory notes, generated knowledge on tasks.

• Device Information: We collect basic information about the device you're using, such as the type of phone (e.g., iPhone 16), operating system version (e.g., iOS 19), IP address, and a unique device identifier. This helps us fix bugs and optimize the app for your device.

c) Information We Get From Other Sources

• Third-Party Logins: If you choose to sign up or log in using a third-party service like your Google, Facebook or Apple account, we receive some basic information from them, such as your email address and name, to create your CoFriend account.

2. How We Use Your Information

We use your information for a few key reasons:

• To Provide and Maintain the Service: This is the essential data we need to make the app work for you. We use it to:

  1. Operate the application and its features.

  2. Securely store your chats and deliver your messages.

  3. Process your subscription payments and manage your account status.

• For AI Quality, Safety, and Security: We are committed to both your privacy and the safety of our platform. It's crucial to distinguish between how we review AI performance and how we handle user messages.

  1. AI Safety Reviews: To ensure our AI models are safe, accurate, and helpful, our specialized teams need to review AI-generated content and the AI’s memory. This is a necessary safety measure to prevent harmful, biased, or inappropriate responses.

  2. Your Privacy is Paramount: Your private conversations are confidential. We do not use your private messages for model training.

  3. Legal and Security Investigations: We consider your private messages confidential. However, in rare and specific circumstances, we may be compelled to access limited message data if required by law or to ensure platform safety. This would only happen:

     • To respond to a valid legal request (e.g., a court order or subpoena).

     • To investigate credible reports of fraud, abuse, or other serious violations of our Terms of Service.

     • To protect the safety and security of our users and the public from imminent harm.

• To Communicate With You: We may use your contact information to:

  1. Send you critical service-related updates and security alerts.

  2. Respond to your support inquiries and feedback.

  3. Send you marketing communications about new features or offers, only with your explicit consent. You can opt out of these at any time.

3. When We Share Your Information

We will not sell your personal data. We only share it in the following limited circumstances:

• With Service Providers: We work with trusted third-party companies that help us operate our Service, such as cloud hosting providers (to store your data) and payment processors. We only give them the information they need to do their job.

• For Legal Reasons: We may share information if we believe it's required by law, a court order, or to protect the safety and rights of CoFriend, our users, or the public.

• In a Business Transfer: If CoFriend is involved in a merger or is acquired by another company, your information may be transferred as part of that deal. We would notify you before this happens.

• With Your Consent: If you ask us to share information with another service, we will do so with your permission.

4. Your Rights and Choices

You are in control of your information. Here are the choices you have:

• Access and Update Your Info: You can review and change your profile information directly in the app's settings.

• Delete Your Account: You can delete your account at any time from the settings page. This will permanently delete your profile, your created AIs, and your chat history from our main systems.

• Marketing Communications: You can opt-out of our marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email. We may still send you important service-related messages.

• Your Data Rights: Depending on where you live, you have the right to request access to, correction of, or deletion of your personal data. To make a request, please contact us at privacy@cofriend.ai. We will verify your identity before processing your request.

5. Other Important Details

• Data Retention: We keep your information as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your data, though we may retain some information for legal obligations or in secure backup archives for a limited time.

• Children's Privacy: CoFriend is not for anyone under the age of 18. We do not knowingly collect information from children under 18.

• Changes to This Policy: We may update this policy from time to time. If we make a major change, we'll notify you in the app or by email.

• Contact Us: If you have any questions about this Privacy Policy, please email us at privacy@cofriend.ai.